下單注意
1-
2-付款前請覆查訂單內容(貨款、數量、金額是否正確),一經付款後,表示同意訂單內容
3-
4-氣球有飄浮時限,購買前請留意

Delivery and Pickup
1-Please arrive on time within your scheduled collection time slot. We CANNOT entertain any request in changing the collection time after the balloons are inflated for you. 
2-If you want to change the schedule time for pickup, please contact our customer service at least 3 hours in advance
3-If you want to change the schedule date for pickup, please contact our customer service at least 24 hours in advance
4-Please contact us within business hours (10:00-19:00) for any changes in delivery/pickup, otherwise we cannot entertain your request. 
**備註:
訂單內如有自訂訊息氣球或印刷貨品,如需更改取貨日期須提前最少7天通知本店客服
如需更改印刷圖或字句,需支付重新製作貼紙或打印之費用
(詳情可與客服查詢)
由於印刷貨品有保鮮期,建議在一個月內取回貨品;如超過一個月,建議重新訂購
5-Your order will be cancelled if you did not request the change in scheduled collection time slot, no refunds will be issued in this situation. 

Remarks for Van Delivery
1-We will assign the carrier to deliver your order to specified location (or nearby location available for parking)
2-We will pass your contact to the driver for communication purposes 

Notes: (Please read carefully before paying)
1.Please leave the name and contact number of the receiver, time of delivery (by the hour) and address to us
2.You are responsible for any extra charges incurred if you cannot collect the order at the scheduled time 
3.Delivery to location inside buildings are not included, please pick-up your order from the Van
4.If the balloon received is found to be damaged during the delivery, refund of the damaged balloon will be processed; whilst if you wish to receive a new balloon instead of refunding, the delivery fee will be borne by you
(If the balloon is found to be damaged, please contact our Customer Service before the driver leaves; BalloonHK is not responsible for any damage once you approve the product.)
5.Please read the above terms and conditions carefully. You agree to these terms after payment. 

Balloon Care Instructions: 
1-The environment the balloons are in will affect their time afloat and the degree of oxidisation. Latex balloons will oxdise faster when used outdoors. 
2-Balloons are fragile items. Please treat them with care. Avoid contact with other objects. Balloons may leak or burst when in contact with other objects. 
3-Don't hit or shake the balloon too hard
4-Don't let the balloon slip away from your hands, this will make it float up sharply and hit the ceiling, causing damages. 
5-Avoid contact with constant direct sunlight 
6-Avoid placing the balloon in windy locations, or in front of exhausts
7-Avoid HUMID environments
8-Avoid HOT environments
9-Avoid crowded areas, which may cause unwanted collision between people and the balloon, causing injuries and damages

Terms and Conditions
1-Requests for refunds cannot be entertained after your order is confirmed; before you proceed with your payment, please read the details of the product(s) you ordered, and the terms and conditions. 
2-Balloons are fragile products. Please check your items carefully upon receiving your order. We cannot entertain any requests to refund or exchange after you've received the product. 
3-Upon receiving your order, please ensure the package contains the correct style, color and quantity of the items you ordered. If the style, color and quantity of the items you received did not match what you have ordered, please contact us immediately before the driver leaves for make up shipments of missing items. We reserve the right to refuse requests to refill orders for missing items after you've received your order. 
4-If you have chosen our decoration services, we will take photos of your decoration for customer's reference. These photos would be used in our social media and website, if you don't wnat any of your photos to be used for this purpose, please leave a remark in your order. 

*Please read the above terms and conditions carefully. You agree to these terms after payment. 

彩印氣球留意事項:
1.彩印氣球請提早最少3天前下單
2.請將圖檔/照片Email (如需) 到 info@balloonhk.com / 透過右邊選項欄上載
3.圖檔格式:Ai / 去底 (透明底色) 及300dpi 以上的png
4.檔案規格指引
5.Email 標題列明訂單號碼及聯絡電話
6.由於水晶氣球有較大的伸張,氣球在充漲後,圖案會隨時間會出現輕微裂縫,此乃水晶氣球印刷之正常現象。
7.水晶氣球可飄浮5日以上,而印刷之最佳效果在首1-2天

印刷注意事項:
1.彩色印刷圖的最大印刷範圍為:
- 23.5cm X 23.5cm(17" / 19"圓形水晶氣球)
- 25cm X 25cm(24"圓形水晶氣球)
- 20cm X 20cm(18"心形水晶氣球、18"圓形鋁膜氣球)

2.所有印刷品本身都存在某程度上之色差,印刷成品不會和所提供的Pantone 色完全一樣。另外,每個螢幕的顏色顯示都不一樣,請勿以螢幕作準。
3.顧客請提供四色(CMYK)印刷的檔案,如檔案是專色或RGB色彩,將自動被轉為四色(CMYK)而不另行通知。
4.由於彩色印刷圖的深淺度會被氣球的透明度影響,如希望印刷圖在氣球上能更明顯,建議於設計圖檔中使用較深顏色的配搭。
5.若稿件上印有 QR code 或 Barcode 條碼,請先和我們的客服聯絡有關打印安排。

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